By Danny Picard
BOSTON — As the New England Patriots prepare for Super Bowl LII on Sunday in Minnesota, a large group of their fans back home are not receiving the proper return for their expectation.
They expected the Patriots to be playing in the Super Bowl. But they also expected to be receiving tickets through a company called “TicketScore.”
Approximately 150 people who have been paying TicketScore a weekly fee throughout the season, were informed early Wednesday morning, via email, that they would not be getting their Super Bowl LII tickets, as they were guaranteed.
TicketScore gives fans the opportunity to attend a specific team’s championship game through a weekly “buy-in” system. You can opt-out at any time with no refund, or you can pay a fixed amount every week for the rest of the season with the guarantee that you’ll receive a ticket for that team’s championship game.
In this case, approximately 150 people chose to buy-in on the Patriots this season by paying TicketScore on a weekly basis. If the Patriots advanced to the Super Bowl, then these people who bought in would receive a ticket to the game, at no extra cost.
Well, the Patriots will be playing in the Super Bowl on Sunday, and many fans — who have already booked their flights and hotels — are now without tickets.
TicketScore claims that they were unable to deliver tickets for this year’s Super Bowl because prices “were set at record highs.”
I’ve reached out to TicketScore for the purpose of this story, but they have not responded. Their website, TicketScore.com, was working all day on Wednesday, but as of 5 p.m. ET, it no longer exists.
Here is the email that TicketScore sent out at 12:30 a.m. ET Wednesday morning, saying that the company will be “closing permanently” because of this, while also promising to send payments to those who were hoping for nothing more than a ticket to the game:
(UPDATE — Thursday, Feb 1, 9 a.m. ET — Those who spoke anonymously for this story have received the proper compensation amounts listed in the above email. It is unknown if all of the 150 people involved have received their money.)
Depending on when you bought-in and which one of the three tiers of tickets you wanted, the weekly price paid to TicketScore could be different.
One individual bought in at the highest tier (lower bowl or club seats) as early as March, at a weekly fixed price of $65, which was paid from Week 1 of the NFL season through Week 17, totaling $1,105.
As the season went on, the fixed price to buy-in on the Patriots increased to as much as $250 per week. All of it, again, with the “guaranteed” payoff of a Super Bowl LII ticket if the Patriots advanced.
Just last week, TicketScore had sent out emails to the approximately 150 Patriots fans and informed them when and where they could pick up their Super Bowl tickets in-person when they arrived in Minnesota.
Most will probably still be making the trip, even though they’ve now been told there will be no ticket waiting for them.
“Everything’s already booked,” said another person who won’t be receiving his Super Bowl tickets. “I’ll take my chances out there.”